Shipping policy

Shipping Policy – Juno Juno

All orders are processed and shipped within 2–8 business days after purchase.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
We do not process or ship orders on weekends or public holidays.

All packages are shipped with tracked delivery.
Shipping rates are calculated at checkout based on your location and order size.
Delivery times vary depending on the carrier and destination; delays may occur during peak seasons or due to customs.

Once an order has been shipped, Juno Juno is not responsible for lost, delayed, or damaged packages while in transit.
Please contact the shipping carrier directly with your tracking number for claims. We will, however, support you in resolving issues whenever possible.

International orders may be subject to customs fees, duties, taxes, or tariffs upon arrival in the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping costs.
If a package is refused or not collected due to unpaid customs fees, it will be abandoned by customs. In such cases, we cannot offer refunds or replacements.
If a package is returned to us, we may arrange a reshipment for an additional shipping fee.

Customers are responsible for providing accurate shipping information.
Juno Juno is not responsible for delays or losses due to incorrect or incomplete addresses.

Local customers may have the option of free in-store pickup at our Gothenburg location. Details will be provided at checkout when available.